Refund & Cancellation Policy

Last updated: October 2025

Order Cancellation

Orders can be cancelled free of charge before they have been shipped. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, contact us as soon as possible after placing your order.

Damaged or Incorrect Items

If you receive a damaged jar or an incorrect item, please contact us within 48 hours of delivery with a photo of the product. We will arrange a replacement or refund at no additional cost to you.

Refund Process & Timeline

Approved refunds are processed back to your original payment method via Razorpay within 5-7 business days of approval.

Non-Returnable Items

As our products are perishable, handmade food items, we are unable to accept returns once a jar has been opened, for hygiene and safety reasons. This policy does not affect your rights in the case of damaged, defective, or incorrect items.

How to Request a Refund

To request a refund or report an issue, please email us with your order number and details of the issue. Our team will respond within 24-48 hours.

Questions? Contact us

For clarifications about our policies, if you have questions, or if you would like to make a complaint, please reach out to us.

hello@relishjar.com